Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07563 025 452


These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you).


We are:

Serenity Retreat is a trading style operated by Serenity Retreat & Massage Ltd

Serenity Retreat & Massage Ltd is Registered in England and Wales

Company Registration Number: 10852868


Registered office:

Serenity Retreat & Massage Ltd

20 Wear Bay Road



CT19 6BN


These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept ‘. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.



1.Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.

2.Contract means the legally-binding agreement between you and us for the supply of the Goods.

3.Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;

4.Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information and allows the unchanged reproduction of the information stored.

5.Goods mean the goods advertised on the Website that we supply to you of the number and description as set out in the Order.

6.Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website.

7.Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.

8.Website means our website www.serenity-retreat.co.uk/ on which the Goods are advertised.


1.The description of the Goods is as set out on the Website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size, weight and colour of the Goods supplied.

2.In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

3.All Goods which appear on the Website are subject to availability.

4.We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information and Registration

1.When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

2.We retain and use all information strictly under the Privacy Policy.

3.We may contact you by using e-mail or other electronic communication methods and by pre-paid post you expressly agree to this.


Basis of Sale

1.The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

2.The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

3.A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event, not later than the delivery of any Goods supplied under the Contract.


Price and Payment

1.The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

2.Prices and charges include VAT at the rate applicable at the time of the Order.

3.You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.


1.We will deliver the Goods, to the Delivery Location and aim to dispatch all items within 5 working days.

2.We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

3.If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable Costs of storing and redelivering them.

4.The Goods will become your responsibility for the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Damaged goods

1.All damaged goods need to be reported to Serenity Retreat via email within 48 hours of delivery. We may request photographic evidence and a full description of the damaged item. All emails are to be sent to enquiries@serenity-retreat.co.uk.

Withdrawal, returns and cancellation

1.Return of unwanted goods is returned at customers own expense with prior agreement via Serenity Retreat.

2.This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances: Hopi Ear Candles.

3.Also, the Cancellation Rights for a Contract cease to be available in the following circumstances: if items are out of stock, or promotion date has expired.


Right to cancel

1.Subject as stated in these Terms and Conditions, you can cancel your order within 24 hours providing your order has not been dispatched.  ​

2.To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement setting out your decision via email at enquires@serenity-retreat.co.uk. You will receive an email confirming that your order has been cancelled.​

Deduction for Goods supplied

1.We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.


Timing of reimbursement

1.If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

2.If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

3.We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

1.If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at:


Serenity Retreat & Massage Ltd

20 Wear Bay Road



CT19 6BN


2.For the purposes of these Cancellation Rights, these words have the following meanings:

without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

Excluding liability

1.The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not he suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.


Governing law, jurisdiction and complaints

1.The Contract (including any non-contractual matters) is governed by the law of England and Wales.

2.Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

3.We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us so that Serenity Retreat can find a solution to resolve the issue. We will aim to respond with an appropriate solution within 7 working days.


Serenity Retreat Ltd

20 Wear Bay Road



CT19 6BN


Email address: enquires@serenity-retreat.co.uk

Telephone number: 07563 025 452​